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IEC 60300-3-16 Ed. 1.0 b:2008
Dependability management - Part 3-16: Application guide - Guidelines for specification of maintenance support services
"IEC 60300-3-16:2008 describes a framework for the specification of services related to the maintenance support of products, systems and equipment that are carried out during the operation and maintenance phase. The purpose of this standard is to outline, in a generic manner, the development of agreements for maintenance support services as well as guidelines for the management and monitoring of these agreements by both the company and the service provider. "
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International Electrotechnical Commission [iec]
