American National Standards Institute eStandards Store Home page Shopping Cart Alert me My account Download Frequently asked questions Terms Of Use Help
ANSI Standards Store ANSI Standards Store
AAMI - Medical Device Standards SIA - Scaffold Standards NEMA - Electrical Standards BSI - British Standards Institution ASTM International Standards DIN - German Institute for Standardization ISO Environmental Management Standards
Browse Standards

Browse ISO Standards
Browse IEC Standards

View all publishers

 
 

View All Standards Packages

Bookmark and Share
 
ANSI Blog    Follow ANSI on Twitter    Follow ANSI on Youtube
Follow ANSI on LinkedIn    Follow ANSI on Google Plus    Follow ANSI on Facebook
Get Adobe Acrobat Reader
Get File Open Plug-In


ISO/IEC 20000-1:2011

     

Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by:

  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.
#
Price: $149.00
Full MBR Price: $119.20
 
Not a member, join now
Learn more about Site Licenses


Would you like to Email to a friend? If you would like to Email a friend a link to this item please Login Questions?

Custormer Service mailto:info@ansi.org LIVE HELP

  Find
 
GlobalSpec - The Engineering Search Engine

 

ANSI Copyright
eStandards Store home page Cart Alert Account Download Frequently Asked Questions Privacy Policy Contact Us Help