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ISO/IEC 20000-1 / ISO/IEC 20000-2 - IT Service Management Systems Package

     

ISO/IEC 20000-1 and ISO/IEC 20000-2

ISO/IEC 20000-1 / ISO/IEC 20000-2 - IT Service Management Systems Package provides the foundation for information technology service management providers the ability to establish service fulfillment requirements. The ISO/IEC 20000-1 / ISO/IEC 20000-2 - IT Service Management Systems Package will enable the service provider with the ability to plan, establish, implement, operate, monitor, review, maintain and improve a service management system (SMS). The ISO/IEC 20000-1 / ISO/IEC 20000-2 - IT Service Management Systems Package includes:
ISO/IEC 20000-1:2011
ISO/IEC 20000-2:2012

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