The ISO/IEC 20000 - Information Technology Service Management Package provides the specifications and code of practice to implement and manage an effective IT service management process. This package enables a consistent approach to effectively delivering managed services that meet business and customer requirements. It is applicable to various service departments including the service desk, service support, service delivery, operations team and all service providers in the supply chain. This package is discounted 15% off of the individual list price and it includes
ISO/IEC 20000-1:2005 and
ISO/IEC 20000-2:2005.