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ISO/IEC 20000:2019 - IT Service Management - A Practical Guide
IT Service Management - A Practical Guide
ISO has created a practical guide on how to manage services in today’s dynamic service environment using ISO/IEC 20000-1:2018. Additionally, it also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL®, COBIT®, CMMI-SVC®), and additional standards (ISO 9001, ISO/IEC 27001, ISO 31000) into the IT service management system.
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International Organization for Standardization [iso]
International Organization for Standardization [iso]