Historical
IWA 2:2003
Quality management systems - Guidelines for the application of ISO 9001:2000 in education
Scope
General
This International Standard specifies requirements for a quality management system where an organization
- needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system arid the assurance of conformity to customer and applicable regulatory requirements
Scope for educational organizations
This International Workshop Agreement (IWA) provides guidelines for the application of ISO 9001:2000 in educational organizations providing educational products.
These guidelines do not add to, change or modify the requirements of ISO 9001:2000, and are not intended for use in contracts for conformity assessment or for certification.
Each clause of ISO 9001:2000, framed with a continuous solid line, appears before the corresponding text of this IWA. The whole text of ISO 9004:2000, framed with a dashed line, is included to provide a complete vision of the continual performance improvement of organizations.
ISO 9004:2000, Quality management systems — Guidelines for performance improvements
Scope
This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
This International Standard is applicable to the processes of the organization and consequently the quality urn management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers land other interested parties.
This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as guide to the implementation of ISO 9001.
ISO 9001:2000, Quality management systems — Requirements
Application
All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made; claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organizations ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.
Content Provider
International Organization for Standardization [iso]
