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ARMA TR 21-2012
Using Social Media in Organizations
Complementing ANSI/ARMA 18-2011 Implications ofáWeb-based, Collaborative Technologies in Records Management, thisátechnical report offers advice on implementing social media within the context of accepted RIM best practices. Topics include governance, infrastructure/technology, processes and controls, change management, training, and audit/evaluation.
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The Association for Information Management Professionals [arma]