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ANSI/ARMA 19-2012

Policy Design for Managing Electronic Messages

This American National Standard sets forth the requirements for a policy guiding the management of electronic messages as records throughout their life cycle - from creation to final destruction or disposition. It extends to text-based electronic messages or communications, including e-mail (and related attachments/metadata), instant messaging, and text messaging, but it does not include requirements for video messaging, voicemail/audio-based messaging applications, and other electronic messaging platforms within the context of social media. It is for use by records and information management practitioners and educators, and it may be of interest to archivists, consultants, IT professionals, and individuals employed in a legal setting.

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The Association for Information Management Professionals [ARMA]


As the voice of the U.S. standards and conformity assessment system, the American National Standards Institute (ANSI) empowers its members and constituents to strengthen the U.S. marketplace position in the global economy while helping to assure the safety and health of consumers and the protection of the environment.