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ASQ/ANSI/ISO 10008:2013

Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

Provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.


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American Society for Quality [ASQ]


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As the voice of the U.S. standards and conformity assessment system, the American National Standards Institute (ANSI) empowers its members and constituents to strengthen the U.S. marketplace position in the global economy while helping to assure the safety and health of consumers and the protection of the environment.

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