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ISO/IEC 20000 - Information Technology Service Management Package

IT Service Management Package Parts 1 thru 6 (Save 40% off List Prices)

The ISO/IEC 20000 - Information Technology Service Management Package provides the specifications and code of practice to implement and manage an effective IT service management process. This package enables a consistent approach to effectively delivering managed services that meet business and customer requirements. It is applicable to various service departments including the service desk, service support, service delivery, operations team and all service providers in the supply chain.

ISO/IEC 20000 - Information Technology Service Management Package includes:

Content Provider
International Organization for Standardization [ISO]

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ISO/IEC 38500:2008
Corporate governance of information technology

As the voice of the U.S. standards and conformity assessment system, the American National Standards Institute (ANSI) empowers its members and constituents to strengthen the U.S. marketplace position in the global economy while helping to assure the safety and health of consumers and the protection of the environment.