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ISO Quality Management ISO Quality Management Standards extend beyond the 9000/9001 series of standards. The ISO 10000 series of standards is comprised primarily of guidelines for customer satisfaction, as well as guidelines for other aspects of quality management. Other standards address the application of ISO 9001 in specific cases, such as local government, crop production, automotive production, and more.

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ISO 9001 Series

ISO 9001 Series

ISO 9000:2015

Quality management systems - Fundamentals and vocabulary

ISO 9001:2015

Quality management systems - Requirements


ISO 10000 Series

ISO 10000 Series

ISO 10001:2007

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

ISO 10002:2014

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

ISO 10003:2007

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

ISO 10004:2012

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

ISO 10005:2005

Quality management systems - Guidelines for quality plans

ISO 10006:2003

Quality management systems - Guidelines for quality management in projects

ISO 10007:2003

Quality management systems - Guidelines for configuration management

ISO 10008:2013

Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

ISO/TR 10013:2001

Guidelines for quality management system documentation

ISO 10014:2006

Quality management - Guidelines for realizing financial and economic benefits

ISO 10015:1999

Quality management - Guidelines for training

ISO/TR 10017:2003

Guidance on statistical techniques for ISO 9001:2000

ISO 10018:2012

Quality management - Guidelines on people involvement and competence

ISO 10019:2005

Guidelines for the selection of quality management system consultants and use of their services


Industry Specific Quality Management

Industry Specific Quality Management

ISO 13485:2016

Medical devices - Quality management systems - Requirements for regulatory purposes

ISO 18091:2014

Quality management systems - Guidelines for the application of ISO 9001:2008 in local government

ISO 22006:2009

Quality management systems - Guidelines for the application of ISO 9001:2008 to crop production

ISO/TS 17582:2014

Quality management systems - Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of government

ISO/TS 29001:2010

Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations

ISO/IEC 90003:2014

Software engineering - Guidelines for the application of ISO 9001:2008 to computer software