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Frequently Asked Questions

Purchase

A.You can pay for individual standards through the ANSI Webstore using a MasterCard, VISA, American Express or Discover Card or a prepaid Deposit account. In addition, you can pay for subscriptions by check, EFT or with one of the credit cards listed above.
A. You can purchase standards with your deposit account number. Select the payment type radio button for “deposit account” when. Enter your Deposit Account number and password instead of a credit card number.
More information about deposit account.
A.ANSI does not send invoices of webstore orders. Upon order completion, you will receive an email confirmation of your order with order details
A.Because the pricing is subject to change without notice, ANSI does not quote pricing for items on the ANSI Webstore. If asked, we will provide you with that day’s current retail pricing.
A.Transactions are generally declined for your security and most often the cause is incorrect information or a mistyped entry in a form field. Be sure the billing address and phone number exactly match your credit card statement and the account number, card type, expiration date and CCV number are entered online exactly as they appear on your card. Double check the card number, CVV and card type and verify the proper billing address and phone number. Transactions are blocked to protect against fraud when multiple failed attempts are made on your card.
A.You may have reached the credit limit. You can try to use a different card or contact your credit card issuer or the person at your organization that administers your credit card for further information.

A.View the product comparison chart on our home page to determine which product is best for you.

Standards are available a number of different ways, each offering different benefits. Individual standards or multiple copies of individual standards can be cost effective for a small number of standards or authorized users. Predefined packages and ANSI Standards Subscription related standards together for convenience and are more cost effective for certain situations.

Account

A. From the login screen, you can select, “Forgot my password” and a new password will be e-mailed to you instantly.
A.Make sure you are typing correctly, check to be sure the CAPS lock is off. You may need to upgrade your browser to the latest version and you need to have cookies enabled.
A.If your account is locked after several failed login attempts, please contact customer support at info@ansi.org or 212-642-4980.

Download

A.You can download the standard from the Order Confirmation, Order Details page, or Order History.
You have seven (7) days to download the standard to your computer.
  • From the Email Order Confirmation, click on the Download button on the right side of the page. The file will open in your browser and you can save the file to your computer.
  • From the Order Details page, click on the Download button on the right side of the page. The file will open in your browser and you can save the file to your computer.
  • From Order History, click on Login/Register in the top right corner of the page. Enter your email address and password and click on the Login button. Click on the down arrow and go to Order History. Click on the order number and order details will appear. You can click on the Download button to download the standard.
  • You'll be able to select the location and file name to save the document.
  • You can click on the disk icon on the Adobe navigation bar, or click on the "Save" option on the File pull down menu.
  • You'll get the "Save a Copy" dialog box by clicking on either selection.
  • You'll be able to select the location and file name to save the document.
  • If you've purchased documents from the AGA, AIAG, ASHRAE, ASIS, ASME, AWS, AWWA, BHMA, CGA, CITRA, HI, ICC, IESNA, IEST, IKECA, IPC, LIA, MSS, NASPO, NEMA, NSF, PMI, TCNA, WMMA collections, please follow these instructions:
    • Right clicking will give you the option to save the document to your computer in order to transfer the file to an End User.
    • You can transfer the file to an End User as long as you have not opened the file.
    • Left click on the Download File Button and click on Save button.
    • You will then see the “Save As” dialog box.
A.FileOpen is a free plugin used to open DRM files and different versions of FileOpen are available for download depending on your operating system.

Products

A.Documents sold on the ANSI Standards Store are in Adobe Acrobat PDF format. You can download the PDF immediately and print it yourself. Some DRM protected documents identified with the 'No Print" icon cannot be printed. ISO and IEC standards are available from Amazon in hard copy format.
A.The documents copyrighted by these developers are protected by Digital Rights Management (DRM) and will require the File Open plug in: AGA, AIAG, ASHRAE, ASIS, ASME, AWS, AWWA, BHMA, CGA, CITRA, CSA, GEIA, HI, ICC, IESNA, IEST, IKECA, IPC, LIA, MSS, NASPO, NEMA, NSF, PMI, TCNA, & WMMA.

A.Standards sold on the ANSI webstore are compatible with iPad, iPhone, Kindle and Android tablet and mobile devices. However, the iPad, iPhone or Android device will only open PDF files that are not protected by DRM. If you order DRM protected files using an iPad, iPhone or Android device, you will need to download them to a device that is running Windows or the Mac OSX operating system. If you are using Chrome to view DRM protected PDF files go to chrome://plugins and disable the Chrome PDF viewer. Customer support is available to assist you.

The following collections are protected by Digital Rights Management (DRM). They will require the FileOpen plug in and you'll be prompted to install the FileOpen plug in when you first open the document: AGA, AIAG, ASHRAE, ASIS, ASME, AWS, AWWA, BHMA, CGA, CITRA, CSA, GEIA, HI, ICC, IESNA, IEST, IKECA, IPC, LIA, MSS, NASPO, NEMA, NSF, PMI, TCNA, & WMMA. AIAG and NASPO do not allow any printing of their standards.

A.Click on “Alert Me” to add to your Alert Profile on any search results or product page. RSS is available for standards tracking on all SDO pages and also on news pages. View a product comparison chart to determine which product is best for you.

General

A. You can use this feature to e-mail links to a friend or colleague. Along with your name and email address, you may include a personalized message. Information you enter in this form will be used to email the intended recipient. ANSI will not sell your information to a 3rd party or use this information for any other purpose.
A.A cookie is a bit of information that saved on your computer; it will help the store identify who you are when you visit the site. It also keeps track of the standards that you want to purchase. In order to enable cookies, use the help feature in your browser by pressing the F1 key and searching for “cookies” or “enable cookies”
A.To assist you in understanding the proper use of downloaded electronic standards from our webstore, we have a reference to the end-user license agreement. This agreement will be displayed as part of the ordering process for the purchaser to accept prior to the completion of the purchase transaction.

A.You may also visit and obtain a hard copy version of a standard from any of the below listed vendors:

Document Center Inc.
121 Industrial Road Suite 8
Belmont, CA 94002
www.document-center.com
Phone: 650.591.7600
Fax: 650.591.7617
E-mail: info@document-center.com

DECO - Document Engineering Co., Inc.
15210 Stagg Street
Van Nuys, CA 91405
www.doceng.com
Phone: 800.MIL.SPEC or 818.782.1010
Fax: 818.782.2374
EMail: doceng@doceng.com

IHS Inc.
15 Inverness Way East
Englewood, CO 80112
www.global.ihs.com
Phone: 800.854.7179 or 303.397.7956
Fax: 303.397.2740
E-mail: global@ihs.com
ILI Infodisk, Inc.
610 Winters Avenue
Paramus, NJ 07652
www.ili-info.com
Phone: 201.986.1131
Fax: 201.986.7886
E-mail: sales@ili-info.com

Techstreet, a Clarivate Analytics business
3025 Boardwalk, Suite 220
Ann Arbor, MI 48108
www.Techstreet.com
Tel: 800.699.9277 or 734.780.8000
E-mail: techstreet.service@clarivate.com

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