ATIS-0100066

Technical Report on Service Providers: Outage Reporting Structure and Potential Types of 9-1-1 Outages

The Alliance for Telecommunication Industry Solutions (ATIS) Network Reliability Steering Committee (NRSC), in conjunction with the Association of Public-Safety Communications Officials (APCO), the National Association of State 911 Administrators (NASNA), and the National Emergency Number Association (NENA) has produced this joint technical report to improve Public Safety Answering Point (PSAP) notification in the event of a service outage. This technical report guides providers of all types that report service impacting outages to the PSAP community. Additionally, this document provides education to the public safety community on the types of outages that may occur and the information that may be available from the provider. A template that is consistent in nature to ease consumption by the PSAP while providing known information that is pertinent and actionable was also developed. The template and definitions contained within this technical report represent a consensus effort achieved by a working group that included representation from carriers, third party providers, 9-1-1 industry associations, and the PSAP community.