DS/EN ISO 9001:2015/A1:2024

Quality management systems - Requirements - Amendment 1: Climate action changes (ISO 9001:2015/Amd 1:2024)

This International Standard specifies requirements for a quality management system when an organization: *a) needs to demonstrate its ability to consistently provide products and services that meet customer*and applicable statutory and regulatory requirements, and*b) aims to enhance customer satisfaction through the effective application of the system, including*processes for improvement of the system and the assurance of conformity to customer and*applicable statutory and regulatory requirements.*All the requirements of this International Standard are generic and are intended to be applicable to any*organization, regardless of its type or size, or the products and services it provides.*NOTE 1 – In this International Standard, the terms product” or service” only apply to products and services*intended for, or required by, a customer.*NOTE 2 – Statutory and regulatory requirements can be expressed as legal requirements.