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DIN EN ISO 9004:2009
Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009); Trilingual version EN ISO 9004:2009
This International Standard gives guidance for sustainable success based upon quality management, including processes for continuous improvement which contribute to achieving satisfaction of customers and other interested parties. This standard is generic and applicable to all organizations, whatever their type, size and products can be.
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Deutsches Institut für Normung [din]