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INCITS/ISO/IEC 19086-3:2017 (R2024)
Information technology - Cloud computing - Service level agreement (SLA) framework - Part 3: Core conformance requirements (Identical National Adoption of ISO/IEC 19086-3:2017)
Specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers. The standard does not provide a standard structure that would be used for cloud SLAs.
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InterNational Committee for Information Technology Standards [incits]