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ONORM EN ISO 9004:2010
Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009) (Austrian Standard)
ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
ISO 9004:2009 is not intended for certification, regulatory or contractual use.
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Austrian Standards Institute [on]