ASQ/ANSI/ISO 10008:2013

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Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

Provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

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American Society for Quality [asq]

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Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

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ASQ/ANSI/ISO 10008:2013

Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

Are the documents at the ANSI Webstore in electronic Adobe Acrobat PDF format only?

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