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DS/ISO/IEC 20000-3:2012

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1


This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1.**The guidance in thos part of ISO/IEC 20000 will assist the service provider to plan service inprovements and/or prepare for a conformity assessment against ISO/IEC 20000-1.**This part of ISO/IEC 20000 will assist in establishing if ISO/IEC 20000-1 is applicable to a service provider's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the service provicer has experience of defining the scope of other management systems.**Guidance on types of conformity assessment and assessment standards is included.**The scenarios and examples given use a series of commonly found and practical service provider circumstances.**This part of ISO/IEC 20000 will be useful for consultants and assessors. It supplements the guidance on the application of ISO/IEC 20000-1 given in ISO/IEC 20000-2.


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Danish Standards [ds]

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