Historical
DS/ISO/IEC TR 20000-10:2013
Information technology - Service management - Part 10: Concepts and terminology
This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000, identifying how the different*parts support ISO/IEC 20000.1:2011 as well as the relationships between ISO/IEC 20000 and other*International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology*used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.*This part of ISO/IEC 20000 is for:*a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to*use the different parts of ISO/IEC 20000 to achieve their goal;*b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with*other International Standards;*c) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000.*
Danish Standards [ds]