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DS/ISO/IEC TS 20000-5:2022
Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.*The intended users of this document are:*a) organizations that require support on how to implement an SMS;*b) consultants and advisors who support an organization during SMS implementation.*This document can be used together with the other parts of ISO/IEC 20000 series.
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Danish Standards [ds]
Danish Standards [ds]