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INCITS/ISO/IEC 19796-3:2009[2010]

Information technology - Learning, education and training - Quality management, assurance and metrics - Part 3: Reference methods and metrics

ISO/IEC 19796-3:2009 extends the reference framework for the description of quality approaches (RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metrics required to implement quality management and quality assurance systems for stakeholders designing, developing, or utilizing information technology systems used for learning, education, and training.

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