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INCITS/ISO/IEC TR 20000-10:2015 (2018)
Information technology -- Service management -- Part 10: Concepts and terminology
ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000 1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.
CONTENT PROVIDER
InterNational Committee for Information Technology Standards [incits]
InterNational Committee for Information Technology Standards [incits]