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INCITS/ISO/IEC TR 20000-5:2013 (2018)

Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1

ISO/IEC TR 20000-5:2013 is an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1:2011. The intended users of ISO/IEC TR 20000-5:2013 are service providers, but it can also be useful for those advising service providers on how to implement an SMS.

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