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INCITS/ISO/IEC TR 20000-5:2013 (2018)

Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1

ISO/IEC TR 20000-5:2013 is an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1:2011. The intended users of ISO/IEC TR 20000-5:2013 are service providers, but it can also be useful for those advising service providers on how to implement an SMS.

Content Provider
InterNational Committee for Information Technology Standards [incits]

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As the voice of the U.S. standards and conformity assessment system, the American National Standards Institute (ANSI) empowers its members and constituents to strengthen the U.S. marketplace position in the global economy while helping to assure the safety and health of consumers and the protection of the environment.