Customer Service:
Mon - Fri: 8:30 am - 6 pm EST
Back
Standards PDF Cover Page

 Historical

ISO/TS 10004:2010

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Available for Subscriptions

Content Provider
International Organization for Standardization [iso]

Others Also Bought

ISO 9000:2005
Quality management systems - Fundamentals and vocabulary
Add to cart
ISO 10006:2003
Quality management systems - Guidelines for quality management in projects
Add to cart
ISO 10002:2004
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Add to cart
Document History
Revised By:
Included in Packages
This standard is not included in any packages.
Amendments & Corrections
We have no amendments or corrections for this standard.
ANSI Logo

As the voice of the U.S. standards and conformity assessment system, the American National Standards Institute (ANSI) empowers its members and constituents to strengthen the U.S. marketplace position in the global economy while helping to assure the safety and health of consumers and the protection of the environment.

Useful Links
CUSTOMER SERVICE
NEW YORK OFFICE
ANSI HEADQUARTERS
2024 © American National Standards Institute (ANSI) All Rights Reserved.