ONORM EN 13850:2013

Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail (Austrian Standard)

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard can be used for the measurement of priority mail services. End-to-end is defined as from the point a mail item is placed into the collection / acceptance system under the responsibility of the postal operator to the final delivery point where it leaves the responsibility of the postal operator.The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC of the European Commission (EC) and its amendments.