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AS/NZS ISO/IEC 20000.2:2020
Information technology - Service management, Part 2: Guidance on the application of service management systems (FOREIGN STANDARD)
This Standard adopts ISO/IEC 20000 2:2019 which provides guidance on the application of a service management system (SMS) based on AS/NZS ISO/IEC 20000.1. It provides examples and recommendations to enable organizations to interpret and apply AS/NZS ISO/IEC 20000.1, including references to other parts of the AS/NZS ISO/IEC 20000 series and other relevant standards. An SMS as designed by an organization cannot exclude any of the requirements specified in AS/NZS ISO/IEC 20000.1.
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Standards Australia [sai]
Standards Australia [sai]