SIS-ISO/IEC TR 20000-4:2011

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Information technology - Service Management - Part 4: Process reference model (ISO/IEC 20000-4:2010, IDT) (Swedish Standard)

This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

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Information technology - Service Management - Part 4: Process reference model (ISO/IEC 20000-4:2010, IDT) (Swedish Standard)

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SIS-ISO/IEC TR 20000-4:2011

Information technology - Service Management - Part 4: Process reference model (ISO/IEC 20000-4:2010, IDT) (Swedish Standard)

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