Historical
SS-ISO/IEC 20000-2:2012
Information technology - Service management - Part 2: Guidance on the application of service management systems (ISO/IEC 20000-2:2012, IDT) (Swedish Standard)
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
CONTENT PROVIDER
Swedish Standards Institute [sis]
Swedish Standards Institute [sis]