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SS-ISO/IEC 20000-2:2019
Information technology - Service management - Part 2: Guidance on the application of service management systems (ISO/IEC 20000-2:2019, IDT) (Swedish Standard)
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. Figure 1 illustrates an SMS with the clause content of ISO/IEC 20000-1. It does not represent a structural hierarchy, sequence, or authority levels.
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Swedish Standards Institute [sis]
Swedish Standards Institute [sis]